Disclaimer: This service is not a substitute for professional care and is not intended for emergencies. If you are experiencing thoughts of self-harm, harm to others, or symptoms of a serious mental health condition, please call 999 or visit the nearest medical facility immediately.
Jisr Psychological Support Line
You’re not alone
About Jisr
Jisr is a free, non-emergency psychological support line operated by trained volunteers offering initial emotional support through active listening. It provides a safe, confidential, and judgment-free space for anyone experiencing emotional distress or psychological pressure.
Jisr is not a crisis or emergency line and does not replace professional therapy, but rather acts as a bridge of support until professional care is accessible.
Vision
To build a compassionate community where emotional support is accessible, stigma-free, and offered with humanity.
Mission
To provide a safe space for people to be heard, supported, and guided — through trained volunteers who offer psychological first aid and refer individuals to appropriate services when needed.
Objectives
- To offer psychological first aid and emotional support to individuals in distress.
- To reduce emotional isolation and enhance mental well-being in the community.
- To raise awareness about the importance of mental health and seeking support.
- To build a trusted referral system for professional care.
- To empower volunteers with effective active listening and support skills.
- Empathy: We meet people with compassion and without judgment.
- Confidentiality: We respect privacy and handle all interactions ethically.
- Accessibility: We are here for anyone who needs to talk.
- Integrity: We serve with honesty, clarity, and commitment.
- Empowerment: We help individuals take a first step toward emotional wellness.
Core Values
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Mariam Al-Annan
Mrs. Mariam is a university lecturer specializing in advanced academic programs. She serves as the Head of the Mental Health Committee in the Life Pulse Volunteer Team, and is a certified trainer in psychological support programs.
She holds masters degree in Biomedical Sciences from University of the West of England, bachelor degree in Biomedical Sciences from University of Qatar, diploma in Education, and diploma in mental health., and has completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh. She is also an accredited mental health trainer certified by Highfield, UK.
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Safiya Hamada
RSN Safiya, the Head of the Medical Committee and the First Aid Committee, as well as a Board Member of the Life Pulse Volunteer Team.
She has completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh, and is an accredited mental health trainer certified by Highfield, UK.
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Dr. Zainab Madan
Dr. Zainab Merza Madan is a medical doctor specialized in occupational medicine, with clinical experience across emergency and inpatient departments in Bahrain and Turkey. She currently serves as the Deputy Head of the Medical Committee at the Life Pulse Volunteer Team.
She holds a Master’s Degree in Occupational Medicine from the Ministry of Health in Turkey, and a Doctor of Medicine degree from Uludağ University. In addition to her medical background, she has obtained various certifications in public health, NLP, energy healing, and breathing coaching.
She has also completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh, and is an accredited mental health trainer certified by Highfield, UK.
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Hamdeya Al-Fardi
Ms. Hamdiya Al-Fardi holds a Bachelor’s degree in Islamic Studies and Psychological Sciences from the University of Bahrain. She is an active member of the Life Pulse Volunteer Team and has conducted numerous training sessions in the community focused on psychological support and mental health awareness.
She has also completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh, and is an accredited mental health trainer certified by Highfield, UK.
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Mohamed Al-Mannai
Mohamed Al-Mannai is a nursing student at the College of Health and Sport Sciences, University of Bahrain. He is a Level Three Emergency Responder and an active member and trainer in the Life Pulse Volunteer Team, where he leads and facilitates life support training programs.
He has also completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh, and is an accredited mental health trainer certified by Highfield, UK.
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Mohamed Al-Sharqi
Mohamed Al-Sharqi is a specialized Emergency Medical Services (EMS) professional, with focused expertise in critical care transport, Air Medic operations, mass gatherings, and disaster medicine. He is also a pioneer in developing digital systems that enhance and empower volunteerism across sectors.
He is a founding member of the Life Pulse Volunteer Team, and currently serves as its Executive Director, leading national-level initiatives in first aid training, emergency response readiness, and mental health support.
With a passion for integrating community service with innovation, Mr. Al-Sharqi bridges field operations with strategic planning, empowering both individuals and institutions through structured training and volunteer coordination.
He has completed the Advanced Program in Psychological and Emotional Support from Lazem Training Institute in Riyadh, and is an accredited mental health trainer certified by Highfield, UK.
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Beneficiary Rules and Procedures
For the Jisr Psychological Support Line.
- Jisr provides initial emotional support and psychological first aid only.
- It is not a substitute for professional mental health treatment.
- The service is not intended for emergency or crisis intervention.
The service is available to individuals aged 18 and above.
Minors must seek help through appropriate guardians or professional services.
- All conversations are handled with strict confidentiality under internal policies.
- However, if there is a risk of harm to self or others, the service reserves the right to notify relevant emergency authorities.
- Speak respectfully and cooperatively with the support volunteer.
- Provide honest and accurate information to receive appropriate guidance.
- Understand that support volunteers do not offer diagnosis, medical treatment, or therapy.
- Accept that volunteers may refer you to professional help if needed.
- Volunteers are trained in psychological first aid, but they are not licensed therapists.
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- The service does not manage psychiatric emergencies, suicidal crises, or violent behaviors.
- If you experience suicidal thoughts, a psychiatric emergency, or immediate danger, you must call the national emergency number 999 or go to the nearest medical facility.
- Abusive, threatening, or inappropriate behavior towards volunteers will result in immediate termination of the call and may be reported if necessary.